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  • Stoney hires customer service czar to oversee call center, RVA311 platform - Richmond.com
    Stoney hires customer service czar to oversee call center, RVA311 platform  Richmond.com

    Richmond Mayor Levar Stoney has tapped a new customer *service* czar to lead a key initiative for improving how City Hall serves businesses and residents.

  • How 311 enables pivot to citizen-centric service - GCN.com
    How 311 enables pivot to citizen-centric service  GCN.com

    The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in ...

  • Breil named to new city post - Richmond Free Press
    Breil named to new city post  Richmond Free Press

    Have a complaint about city services? Contact Peter Breil. He has been tapped to lead City Hall's new Department of Citizen *Service* and Response that was set ...

  • France Riots: Youths Burn Cars and Throw Petrol Bombs After Police Kill Driver - Newsweek
    France Riots: Youths Burn Cars and Throw Petrol Bombs After Police Kill Driver  Newsweek

    Clashes in the French city of Nantes raged through the night after youths reacted violently to a police officer shooting dead a 22-year-old man. The city's police ...

  • French policeman on manslaughter charge as shooting sparks riots - Times LIVE
    French policeman on manslaughter charge as shooting sparks riots  Times LIVE

    A French policeman who shot dead a young black man in western France, sparking four nights of rioting, has been charged with manslaughter, his lawyer said ...


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