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Stoney hires customer service czar to oversee call center, RVA311 platform Richmond.com
Richmond Mayor Levar Stoney has tapped a new customer *service* czar to lead a key initiative for improving how City Hall serves businesses and residents.
How 311 enables pivot to citizen-centric service GCN.com
The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in ...
Breil named to new city post Richmond Free Press
Have a complaint about city services? Contact Peter Breil. He has been tapped to lead City Hall's new Department of Citizen *Service* and Response that was set ...
France Riots: Youths Burn Cars and Throw Petrol Bombs After Police Kill Driver Newsweek
Clashes in the French city of Nantes raged through the night after youths reacted violently to a police officer shooting dead a 22-year-old man. The city's police ...
French policeman on manslaughter charge as shooting sparks riots Times LIVE
A French policeman who shot dead a young black man in western France, sparking four nights of rioting, has been charged with manslaughter, his lawyer said ...